Shipping Policy – ZYLOCRYPTO
Effective March 18, 2025
At ZYLOCRYPTO, we are committed to processing and delivering your orders in a timely and efficient manner. Please take a moment to review our shipping policy for details on processing times, shipping options, and other important information.
1. Order Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- If there are any delays due to high order volume or unforeseen circumstances, we will notify you via email.
2. Shipping Methods & Delivery Time
We offer the following shipping options:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 5-10 business days | Varies by location |
| Expedited Shipping | 2-5 business days | Additional charge applies |
| Express Shipping | 1-3 business days | Additional charge applies |
Please note that shipping times may vary depending on your location and any carrier delays beyond our control.
3. Shipping Destinations
- We currently ship to both domestic and international locations.
- Shipping availability may vary based on your country’s regulations.
- If we cannot ship to your location, we will notify you before processing your order.
4. Shipping Costs
- Shipping costs are calculated at checkout based on your order’s weight, destination, and selected shipping method.
- Free shipping may be available for orders exceeding a certain amount (as stated on our website).
- Customers are responsible for any customs duties or import taxes for international orders.
5. Tracking Your Order
- Once your order has shipped, you will receive a tracking number via email to monitor your shipment.
- If you do not receive a tracking update within 3 business days, please check your spam folder or contact us for assistance.
6. Lost, Stolen, or Delayed Shipments
- We are not responsible for lost or stolen packages once they are marked as “Delivered” by the carrier.
- If your package is lost in transit, please contact the shipping carrier first. If further assistance is needed, feel free to reach out to our customer support team.
- Delivery delays may occur due to unforeseen circumstances, such as weather conditions or customs clearance issues.
7. Address Accuracy & Changes
- Please ensure that your shipping address is correct before completing your order.
- If you need to modify your address, please contact us within 24 hours of placing your order. Once your order is shipped, changes cannot be made.
8. Damaged or Incorrect Orders
- If your package arrives damaged or you receive the wrong items, please contact us within 48 hours of delivery with clear photos of the issue. We will work with you to resolve the problem promptly.
9. Returns Due to Failed Delivery
- If an order is returned to us due to an incorrect address or failure to collect it from the carrier, the customer may be responsible for additional reshipping fees.
10. Contact Us
For any questions about our shipping policy, feel free to reach out to our support team:
- Email: info@maxali.xyz
- Phone: 307-621-0431
Thank you for choosing ZYLOCRYPTO – we appreciate your trust in our service!